Our refund and returns policy lasts 14 days for Photocopiers and Printers, and 48hrs for consumables (Toners, developers, ink). If these times have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or call us on 0740490029.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at netplugservices.co.ke or call us on 0740490029, and send your item to: MUTHAIGA BUSINESS CENTER, 1ST FLR, NAIROBI.
To return your product, you should send your product to: MUTHAIGA BUSINESS CENTER, 1ST FLR, NAIROBI
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Contact us at [email protected] or call us on 0740490029 for questions related to refunds and returns.